As a valued member of the PackageHub and RSA community, we’re thrilled to have you join us! As a business shipper, you know how important smooth pick-ups are to delivering a top-notch customer experience. One key tool to help you achieve this is uShip’s Special Instructions feature.

Why Are Special Instructions Important?

When scheduling a pick-up from your store, clear communication with your carrier is vital. Letting carriers know your store hours ensures they can plan their arrival accordingly, helping to avoid delays or missed pick-ups. This simple step can make a big difference in keeping your operations running smoothly.

How to Use the Special Instructions Feature

Our “Special Instructions” feature is your go-to tool for communicating essential details, including store hours. Here’s how to make the most of it:

1. Enter Your Store Hours:
   
   • Specify the exact times your store is open for pick-ups. This ensures carriers know when they can arrive.
2. Include Additional Details:
   
   • Add any specific instructions that might be helpful for the carrier. For example:
     • Loading dock availability
     • Special parking areas
     • Access codes or other entry instructions

Confirming Pick-Up Details with Carriers

After receiving a quote from a carrier, it’s a good practice to confirm they’ve noted your store hours and any special instructions. This can help prevent misunderstandings and ensure everything goes according to plan. Here’s how to do it:

• Ask a Question on the Quote:
  • Use uShip’s built-in messaging system to reach out to the carrier directly.
  • Confirm that they’re aware of your store’s pick-up hours and any other instructions you’ve included.

Why This Matters

By taking these steps, you help ensure that every shipment is picked up and delivered without unnecessary complications. This not only saves time for you and the carrier but also builds trust and reliability with your customers.

Partner with uShip for Big Shipments

At uShip, we’re more than just a platform—we’re your partner in oversized shipping. Whether your customer needs to ship furniture, cars, motorcycles, or other large items, our network of trusted carriers has you covered. With the right details and tools, we’ll ensure your pick-ups and deliveries happen without a hitch.

Need Assistance?

If you have any questions or need help using the “Special Instructions” feature, our support team is here for you. We’re committed to making your experience with uShip as seamless as possible.

Taking a few extra minutes to include and confirm special instructions can make all the difference in ensuring a smooth shipping process. Start using this feature today and see the impact it can have on your operations!

The post RSA Exclusive: The Importance of Communicating Your Store Hours Effectively appeared first on The uShip Blog.